Freshworks
Americas · Artificial IntelligenceFreshworks has signed a definitive agreement to acquire Torii, a SaaS management platform that tracks enterprise AI and software spend at token level, to extend its Freshservice ITSM product into AI spend governance. Expected to close in the quarter ending December 2026.
curated · 2026-10-13 · context →
Freshworks executed major leadership restructuring in 2024 (CTO, CPO, CRO, India head changes) and laid off 600 employees as part of AI-led transformation. In January 2026, company announced 11% workforce reduction (500 employees) to accelerate AI adoption and automation.
curated · 2026-07-29 · context →
Freshworks appointed Ryan Manning as Chief Product and Technology Officer to set product and technology strategy across AI, IT and customer experience products
curated · 2026-07-28 · context →
Freshworks cutting 11% of jobs due to AI reshaping the software industry, with restructuring affecting departments globally
curated · 2026-05-05 · context →
