Image via The Guardian Business
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Virgin Media: Restructuring
Ofcom fined Virgin Media £28 million for systemic and deliberate practices designed to obstruct customer contract cancellations between January 2022 and September 2024. Investigation revealed two-tier agent structure, call-dropping tactics, excessive transfers, and incentive-based commission schemes that encouraged retention through friction rather than service quality.
Source: The Guardian Business
The leadership read
Restructuring typically reshapes the sector leadership bench strength toward transformation and turnaround capability.
Market context: Against a Talent Market Index of 107.8 (Hot) (up 2.4 month-on-month), EMEA is at easing (-8.7pts) on signal share.
Virgin Media: 1 signal in the last 90 days; 0.1% of MitchelLake's EMEA signal flow.
From the MitchelLake archive
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