R/GA

R/GA is building out a chief business officer role to grow revenue in the 'intelligence age'; the executive, Sadie Thoma, joins after 14 years at Google.

Leadership read: A change at the top rarely stays at the top. R/GA's move reshapes the layer beneath it in the sector as a new leader sets priorities and the team re-forms. Watch the first two or three appointments that follow; they signal direction more reliably than any statement.

curated · 2026-10-19 · context →

Tiffany Rolfe has built R/GA's AI strategy, positioning the agency as an AI-forward consultancy serving major brands like PayPal and Google

Leadership read: R/GA's move is less about a single hire and more about what the hire has already produced: an agency that entered client relationships with PayPal and Google on an AI-strategy mandate rather than a creative-execution one. That is a materially different commercial posture. Creative agencies typically earn fees for making things; consulting posture earns them for shaping decisions upstream of production. Committing to the latter means the revenue model, the talent mix, and the client-retention logic all shift, you cannot run an AI consultancy on a creative-agency bench. This is one of 12 strategic-hiring signals we have tracked across sectors over the last 90 days. The related set is diffuse, infrastructure, fintech, defence, hospitality, but the directional read on the agency and professional-services subset is consistent: firms are using senior appointments to signal a repositioning story to clients before the capability is fully built. Rolfe's profile at R/GA fits that pattern: the hire is the announcement; the strategy and the revenue mix catch up to the signal. Across agencies and consultancies making this pivot, the functional demand concentrating is not in creative leadership but in commercial architecture, people who can price and sell strategy engagements, manage enterprise AI-client relationships with procurement complexity, and build delivery models that sit between advisory and implementation. The market is moving toward operators who can hold both the strategic credibility and the technical fluency without defaulting to one.

curated · 2026-05-18 · context →